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When you know an outside view and insight can challenge for better results


Changing Times will deliver

From initial discussions of your expectations and objectives we will prepare and deliver an amazing training session for you whether it's for your sales team, account management, customer service team or other teams within the organisation.


We have provided presentation skills, sales and customer service for travel management companies, travel technology, online travel companies, hotels and airlines.

Not the standard boring environment

Depending on your objectives, maybe a new product launch or even a client round-table focus group, Changing Times will develop new and exciting structure and deliver.

'Platinum is a growing company and with growth comes increased staff members, clients and opportunities. In an industry that is both evolving and challenging, we need to make sure that as a business and as individuals we’re are at the top of our game.


We engaged Richard at Changing Times to provide necessary basic and advanced presentation skills to a range of people within our business including Business Development Managers, Account Managers and Technology Support staff.


The training provided pushed us all out of our comfort zones, and Richard’s unique but professional methods ensure future success for my team. Whether it be sales meetings, confronting client conversations, or simply technology training, our team is now well equipped with a suite of skills necessary for Platinum to continue its success.'


'Congratulations Richard, you tested me, stretched my brain and had my full engagement throughout the content of your programme yesterday. I am in the office this morning & one of the ‘head honcho’s’ has their door open; they are on the phone and I can determine that the content of their conversation is similar to examples we had yesterday. There are a lot of ‘buts’, so’s, um’s and of course that word ‘actually’ has surfaced.


Last night I performed an impromptu sandwich sell on my wife. She did not see what I had done I felt so good in achieving this.


My colleague and I were walking to the train station last night discussing your course, the content and your delivery. We thought it was brilliant and again would like to illustrate a huge congratulations to you. One of the best courses I have attended.'

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