Terrific session at CAPA in London with five airline industry experts. Discussed the low cost, airline partnerships and data ownership aspects.
Interesting concerns on how to better manage data and use the customer information to sell proactively using Facebook and other social media avenues.
Will Gloabl alliances survive as more airlines just cooperate on a needs basis?
Low cost airlines offering become blurred with tradiontal airlines where ancillary products & costs become more common on perceived full service carriers.
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