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Have you heard that saying before? For those who worked for Rosenbluth International you will remember it well as it was the culture of the business. For those who didn't enjoy that experience take a look at the book written by Hal Rosenbluth here The whole idea behind this concept was that management and leaders focused first on the associates (employees) and ensured the working environment was conducive with growth, no fear and welcomed innovation. This in turn ensured our clients received the absolute best service. It worked. Motivate your team, don't chastise someone for having ago, If a mistake is made, learn from it and work together to get it right next time. Don't have barriers betwe