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September special offer

If you book your facilitator, training, mentor or business coaching service by 30th September 2016 for delivery by 31st March 2017 you can claim your 25% discount by quoting reference WEB16. Check out our amazing services here

Travel Industry Mentor Experience (TIME)

Feeling extremely honoured on being asked to act as a mentor for this respected organisation. Check out their website for full details. Anyone in the travel industry that either is a rising star or you know of someone who will benefit from additional business skill training then you should check TIME out. Mentors provide their guidance, time and advice free of charge. A modest fee is charged by TIME and amazing value for money. If you are working in another industry and want to know what mentor & business coaching services we can deliver at Changing Times please contact us. Email us at or call us.

Is customer service a thing of the past?

I think not, however I am finding it harder to find. A couple of real life examples that have occurred in the past 72 hours. One good and one not so good. A major Aussie lighting company - we have lamp shades that had started to stain and we couldn't work out what was causing it. The shop manager simply looked at the shades, apologised and advised it looked like a manufacturing defect and immediately sought replacements. Then he checked on the system to see when we had purchased them, noted it was only 3 months ago and happily gave us brand new shades. Immaculate service and has our ongoing business and positive recommendation. (well done Beacon Lighting) I had to visit our bank today. When

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